Privacy Policy
Privacy Policy
Lesiba Social Solutions (Pty) Ltd
Effective Date: 24 July 2025
1. Introduction
Lesiba Social Solutions (Pty) Ltd ("we", "our", or "us") is committed to protecting your privacy and ensuring that your personal and sensitive information related to your counselling or consultancy sessions, or attendance of workshops, or website information, is collected and used properly, lawfully, and transparently in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”).
This Privacy Policy explains how we collect, use, disclose, and protect your personal and sensitive information when you engage with our counselling and consultancy sessions, or workshops or when visiting or using our website: www.lesibasocialsolutions.co.za.
2. Information We Collect
In addition to standard personal information, we may collect and process special categories of personal information (as defined under POPIA) during counselling or consultancy sessions, or workshops, or when visiting our website. Such information may include:
Name and surname
Contact details (email address, phone number, physical address)
Payment and billing information
Health or mental health information disclosed during sessions
IP address and browsing behaviour (when using our website)
Any other information you provide to us voluntarily during sessions, or workshops or on the website
3. How We Collect Information
We collect personal information directly from you when:
You book or attend a counselling or consultancy session, or workshop (in-person or online)
You share sensitive information during counselling sessions or consultations, or workshops
You complete consent forms or assessment forms, or attendance registers as part of our services
You visit our website or submit inquiries through our contact form
You register for our services or newsletter
You make a purchase or payment for services
You interact with us through email, phone, or online chat
We may also collect your information automatically through cookies and similar technologies.
4. Purpose of Collection
We collect your personal information to:
Provide and maintain our services
Develop an accurate understanding of your needs to provide tailored support
Communicate with you regarding appointments
Maintain accurate records of services rendered (as required for professional and legal compliance)
Communicate with you regarding your account or inquiries
Process transactions and deliver products/services
Comply with statutory, professional, legal and regulatory obligations
Improve our website and user experience
5. Legal Grounds for Processing
We process your personal information based on:
Your informed consent (especially for sensitive information shared during counselling or consultations)
Performance of a contract or provision of services
Compliance with a professional or legal obligation
Our legitimate business interests, provided they do not override your privacy rights
6. Sharing Your Information
We are committed to upholding strict confidentiality regarding all counselling and consultancy sessions, and workshops. Your sensitive information will not be disclosed without your informed consent, except where disclosure is:
Required by law (e.g. when there is a legal obligation to report harm to self or others)
Required for professional indemnity purposes under strict confidentiality agreements
Required by partners, donors and affiliates for legitimate business purposes under strict confidentiality and data protection agreements
Required by trusted service providers or third parties who assist in operating our website or business
7. Data Security
Given the sensitive nature of counselling and consultancy information, we implement reasonable technical, administrative and organisational measures to safeguard your data. This includes:
Encrypted communication channels for online sessions and email correspondence
Secure storage of case notes, either in encrypted digital systems or locked physical files
Restricted access to personal and sensitive information, limited to authorised personnel only
8. Data Retention
We retain your personal and sensitive information only for as long as necessary to provide services, comply with professional and legal obligations, or maintain professional records.
9. Your Rights Under POPIA
You have the right to:
Access the personal and sensitive information we hold about you
Request correction or deletion of your information
Object to or restrict processing of your information
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Regulator
To exercise your rights, please contact us at [email protected].
10. Cookies
Our website uses cookies to enhance the user experience. You can manage or disable cookies in your browser settings.
11. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those sites.
12. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.
13. Confidentiality in Counselling Services
We are committed to ensuring that:
All case notes or case histories arising from counselling or consultancy sessions are kept strictly confidential. These records are stored in secure, encrypted systems or locked physical storage accessible only to authorised personnel
When conducting sessions online, we ensure the use of secure, encrypted platforms that comply with data protection standards. We encourage clients to use private and secure networks during online sessions or consultations
Your personal and sensitive information will not be disclosed to any third party (including family members, employers or insurers) without your informed consent, except where legally obligated or necessary to prevent serious harm to yourself or others
In cases where professional supervision or peer supervision is required (for quality care), all identifying information is anonymised to protect your privacy
We take care to use secure communication methods for scheduling, follow-ups, and sharing resources.
14. Contact Us
If you have any questions or concerns about this Privacy Policy, particularly regarding the handling of sensitive information in counselling or consultancy services or workshops, please contact us at:
Lesiba Social Solutions (Pty) Ltd
Email: [email protected]
Phone: 078 999 6025
Address: Tshedza Medical and Aesthetic Services
51 Albertyn Street
Vorna Valley
1686